Insurance repairs / Edinburgh & the Lothians

Insurance Repairs & Property Reinstatement in Edinburgh & the Lothians

When water, fire, storm or an accident damages your home, we inspect it, document it and put it back properly, with a clear written scope and quote for consideration by your insurer.

Request a property survey How the process works

Surveyed and put rightFire, water, flood, storm or accidental damage, surveyed and put right across Edinburgh and the Lothians.

Managed from survey to completionOne experienced team coordinating the trades and managing the authorised reinstatement through to the final finish.

Repairs prepared for your insurerWe inspect the damage and prepare a clear, itemised quotation for your insurer or loss adjuster to consider.

Storm - slipped and missing slates
Escape of water - staining below a leak
Fire & smoke - soot and heat damage
Impact - cracked masonry

Drg: Typical tenement elevationRef: EIR-001Scale: NTS

01 / Our approach

Your property in good hands, from survey to handover

Insured damage needs more than a repair. It needs a clear record, a fair scope and a contractor who manages the work properly once it is authorised.

Experienced team.Your property in good hands

An experienced building and maintenance team handles the physical repairs, so your property is surveyed, quoted and reinstated with care.

Clear quotations.Repair information for your insurer

We inspect the damage and prepare a clear, itemised repair quotation for your insurer or loss adjuster to assess before permanent work begins.

Managed repairs.Survey to completion

Once the work is authorised, we coordinate the required trades and manage the reinstatement in the right order, through to completion and handover.

02 / What we repair

Insurance repair services

From a burst pipe through the ceiling to a fire-damaged kitchen, we handle the building work needed to return your property to its pre-loss condition.

01 WTR

Water & escape of water damage

Leaks, burst pipes and overflowing appliances. Ceilings, walls, flooring, kitchens and bathrooms repaired once the area is dry.

Typical work: ceilings, plaster, flooring, kitchens, bathrooms

02 FLD

Flood damage restoration

Strip-out of damaged materials, drying by qualified parties where needed, then reinstatement of floors, plaster, joinery and decoration.

Typical work: strip-out, floors, plaster, joinery, decoration

03 FIR

Fire & smoke damage repairs

Managed building repairs after fire and smoke damage: removal of damaged materials, then rebuilding and redecorating the affected rooms.

Typical work: removal, rebuilding, joinery, redecoration

04 STM

Storm damage repairs

Wind and storm damage to roofs, chimneys, fascias, fences and outbuildings, plus internal repairs where water has got in.

Typical work: slates, chimneys, fascias, fences, ceilings

05 IMP

Accidental & impact damage

Damage from accidents in the home or vehicle impact to walls, doors and windows, repaired and matched to the existing finish.

Typical work: masonry, doors, windows, internal finishes

06 MKS

Emergency make-safe repairs

Temporary weatherproofing, boarding and securing the property to limit further damage while your claim is assessed. Subject to availability.

Typical work: weatherproofing, boarding, isolating, securing

03 / Typical reinstatement work

The kind of jobs we take on

Escape-of-water reinstatement

Ceilings, walls and floors put back after a leak, once the area is confirmed dry.

Storm & roof repairs

Slipped slates, flashings and chimney damage, plus the internal repairs that follow.

Fire & smoke reinstatement

Damaged materials removed, then rooms rebuilt and redecorated to their pre-loss condition.

Flood restoration

Strip-out and full reinstatement of floors, plaster, joinery and decoration.

Tenement ceiling repairs

Lath-and-plaster and plasterboard ceilings repaired after water comes through from above.

Accidental damage repairs

Broken glazing, damaged doors and impact damage repaired and matched to the existing finish.

Kitchen reinstatement

Kitchens put back after water or fire damage, coordinated with the other repairs.

Full property reinstatement

Larger losses managed as one programme, from strip-out to the final finish.

Examples of the type of work involved in insurance repairs, not specific completed projects.

04 / How it works

A clear repair process for your claim

Insurance claims run more smoothly when the repair side is well documented. Here is how we work with you.

Step 01

Notify your insurer

Report the damage, note your claim reference and ask whether you can appoint your own contractor.

Step 02

Survey & document

We visit, photograph the damage and record what needs stripping out, drying and replacing.

Step 03

Scope & quote

You receive a written scope of works and an itemised quote to pass to your insurer for consideration.

Step 04

Reinstate & hand over

Once the work is authorised, we manage the repairs in the right order and complete a handover at the end.

05 / Why choose us

Repairs done properly, paperwork done clearly

One managed programme

We are an experienced building and maintenance team, and we have shaped this side of the business around insurance repairs and reinstatement. Insured damage often has to be established through inspection, the required trades have to be brought together in the right order, and the scope has to be set out clearly enough for a third party to assess. We take that on as one managed programme, so your property goes from damaged to properly reinstated without you lining up separate contractors.

We document the damage like a surveyor and put it right like a builder.

3regions covered across Edinburgh & the Lothians

6types of insured damage repaired

4clear steps from claim to completion

c.20years' experience in building & maintenance

06 / Who we help

For homeowners, landlords and the professionals handling claims

Whether you are the policyholder or the person managing the claim, you get the same clear scope and photographs to work from.

Policyholders

Homeowners & landlords

If your policy lets you choose your own contractor, we can survey the damage and provide the scope and quote your insurer asks for.

Houses, flats and tenement properties
Rental properties between or during tenancies
Clear updates while the work is under way

Claims professionals

Insurers, brokers & loss adjusters

We provide the information needed to assess a repair for properties in Edinburgh and the Lothians.

Itemised scopes of works
Photographs of the damage
Progress updates where agreed

07 / Insurer directory

Claiming on your home insurance? Start with your insurer

Your insurer's website explains how to report a claim and what to do next. Here are some of the main UK home insurers.

These links are provided for convenience only. Edinburgh Insurance Repairs is an independent repair contractor and is not affiliated with, approved by or endorsed by any insurer listed. Always follow your own insurer's claims instructions and policy terms.

08 / Advice & guidance

Straight answers before you start

Short guides to the questions people ask most when their home has been damaged.

?Quick guide 01

Can I choose my own contractor for insurance repairs?

In many cases you can ask your insurer to consider a contractor you trust. Check your policy and ask your insurer how they handle your choice of contractor.

?Quick guide 02

What does property reinstatement mean?

Reinstatement means returning a damaged property to its agreed repaired condition, bringing the required trades together in the right order.

?Quick guide 03

What should I do immediately after a burst pipe?

Make the area safe, stop the water where you can, contact your insurer and photograph the damage before anything is moved.

09 / Areas covered

Insurance repairs across Edinburgh & the Lothians

Homes, flats and rental properties across the city and the surrounding towns and villages.

Edinburgh

The city and its suburbs, from tenement flats in the centre to family homes on the outskirts.

Leith
Morningside
Corstorphine
Portobello
Stockbridge
Gorgie

East Lothian

Coastal towns and villages east of the city.

Musselburgh
Haddington
North Berwick
Dunbar
Tranent

West Lothian

Towns and villages west of the city.

Livingston
Bathgate
Linlithgow
Broxburn
Whitburn

10 / FAQs

Common questions about insurance repairs

Still unsure where to start? Tell us what happened and we will explain the next step.

Ask a question

Should I contact my insurer before I contact you?

Yes. Report the damage to your insurer first and follow their instructions. Many policies let you choose your own contractor, and we can then inspect the damage and prepare a written repair quote for consideration by your insurer.

Can you deal with my insurer for me?

We are a repair contractor, not a loss assessor, so the claim stays between you and your insurer. We can supply clear photographs, a written scope of works and an itemised quote, giving your insurer or their loss adjuster the information they need to assess the repairs.

Will my insurer accept your quote?

We cannot guarantee what an insurer will approve. Every decision rests with your insurer under the terms of your policy. Our job is to give them a clear, accurate and fair repair scope to consider.

Which areas do you cover?

We cover Edinburgh, East Lothian and West Lothian, including homes, flats and rental properties.

Can you make my property safe before the main repairs?

Where we have availability we can carry out make-safe work such as temporary weatherproofing, isolating damaged areas and securing the property, so further damage is limited while the claim is assessed.

You're in good hands.

Five points that define how we work

Around 20 years' building & maintenance experience
Clear, itemised quotations for your insurer
One team coordinating the required trades
Repairs managed from survey to completion
Straight answers, with claim decisions left to your insurer

11 / Contact

Request a property survey

Tell us what happened and where the property is. We will get back to you to arrange a survey.

Have your claim reference ready if you have already reported the damage.
Photographs help. Mention in your message if you have them and we can ask for them.
No obligation. The survey is to scope the repair; the claim decision stays with your insurer.

Property survey request

Form EIR-01